Understand payment statuses

See what common payment states mean and what action each one usually needs.

Where this lives

Payment status tells your team whether money is still due, partially covered, completed, refunded, or blocked by a failure.

Typical meanings

• Unpaid or balance due means the booking still needs money collected.
• Partially paid usually means a deposit exists but the booking is not financially complete yet.
• Paid, refunded, and failed should be read as final states for that specific transaction, even if the booking still needs a next step.

How to use status well

• Check payment status before sending reminders so you do not chase customers who already paid.
• A failed payment needs a retry or a different collection method, not just a note.
• Refunded payments should be cross-checked against the booking balance so you know whether money is still owed.