Troubleshoot why a promo did not apply

Check the most common reasons a promo code is rejected or seems to do nothing.

Where this lives

A promo usually fails because the booking did not meet the rule, the code was expired or disabled, or the product and date scope were narrower than expected.

What to check first

• Confirm the code spelling, active dates, usage limits, and whether the promo is still enabled.
• Review product scope, booking date scope, and any minimum amount requirements.
• Check whether another discount or manual adjustment blocks stacking.

How to resolve it

• If the booking should qualify, fix the rule rather than forcing a workaround every time.
• If it should not qualify, explain the rule clearly to staff or customer.
• After changing the promo, retest with the same scenario that failed.