Refund a payment

Reverse money carefully and confirm the booking balance still makes sense afterward.

Payments

Refund a payment

Reverse money carefully and confirm the booking balance still makes sense afterward.

Where this lives

Refund from the payment workflow when money should be returned and you want the booking balance and history to stay traceable.

Confirm why the refund is needed and whether it should be full or partial.
Check whether cancelation policy, promo use, or delivery work already performed affects the amount.
Make sure the team agrees on what the customer was promised.

Verify the payment status reflects the refund correctly.
Recheck the booking balance so you know whether more money is due or the account is settled.
Leave clear notes when the refund is tied to a service recovery issue or policy exception.

Reverse money carefully and confirm the booking balance still makes sense afterward.

Refund from the payment workflow when money should be returned and you want the booking balance and history to stay traceable.

Confirm why the refund is needed and whether it should be full or partial.
Check whether cancelation policy, promo use, or delivery work already performed affects the amount.
Make sure the team agrees on what the customer was promised.

Verify the payment status reflects the refund correctly.
Recheck the booking balance so you know whether more money is due or the account is settled.
Leave clear notes when the refund is tied to a service recovery issue or policy exception.